![]() It's not something you can depend on for comprehensive protection, though. Seller Protection provides a valuable service. Be aware of the potential costs when declining a dispute, though, especially for low-ticket items. Declining a dispute incurs a $20 fee (this is waived if you're eligible for eBay Seller Protection). If You Reject the Dispute: If you believe the dispute is unjust, you can challenge the refund by providing documentation supporting your claim.Although eBay often attempts to retrieve the item, there's no guarantee it will be returned. Generally, you won't be charged a penalty fee if you accept the dispute and issue a refund. If You Accept the Dispute: By accepting an eBay dispute, you agree to refund the buyer in full.If you suspect the dispute is illegitimate, though, consider challenging the dispute to protect your business. You will want to accept the dispute if you accidentally overcharged the customer, fulfilled the order incorrectly, or delivered a defective or damaged product. You must choose to either accept the dispute and refund the buyer or challenge it within five days of receiving the notification. ![]() Here's a step-by-step overview of what you can expect when a dispute is filed against your business: Next, let’s briefly discuss the eBay dispute process.Ī typical dispute can take anywhere from several days to a few weeks to conclude. This is why Seller Protection only applies to disputes made on the platform. In this case, the payment is reversed, your account is debited, and the buyer is reimbursed – all without eBay's involvement or protection.ĮBay has no control over the chargeback process it’s all carried out at the bank level. In contrast, buyers may also contact their bank to file a chargeback. They can also offer important protection on these purchases, which we’ll explain in more detail below. Because eBay can determine outcomes for disputes that occur within their own platform, they can serve as an imperial mediator between you and your buyer. Chargebacks: What’s the Difference?īefore going any further, we should start by contrasting eBay disputes and conventional chargebacks, and explain the difference between the two.Īn eBay dispute occurs when a buyer contacts eBay to inquire about a purchase. The Top 30 Chargeback Risk Factors to Eliminate in 2023ĮBay Disputes vs.Customer Service Case Studies: How to Prevent Chargebacks.The Top 12 Customer Service Best Practices to Adopt in 2023.Can You Make a "No Chargeback Agreement" With Buyers?. ![]()
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