It is situated only a few metres from the hotel. Although this provides some encouragement, progress on the development is slow and disappointingly our room overlooked a builder's wasteland.Ġ.13km from Marco Polo Bistro & Lounge General Manager, Meredith I wished I could give a 5 star just because of you. I visited Florida for the first time in a few years for a function. I have a rare neurological disorder which causes lots of issues with my body including nerve damages. I cannot sleep on the floor because my lumbar and sacrum got injured because of the accident. If my lower back hurts I get something similar to a seizure (which I also suffer from) that’s call a spasm. Every muscles in my body will be contract and that causes difficulties breathing. I tried telling them at the front office of my condition before I got there. The Jamaican girl working the overnight shift was so rude on 12th or 13th of July. Not sure how these Jamaican girls got the job. ![]() I started thinking they were discriminated against me because of my disability. Before we got there I called late at night because I just had a few questions. Apparently she had no answers and couldn’t be bothered with me. When we got there on Thursday the 15th we found out the bed was too firm. My husband went to get another blanket and they told him that was the last one. I was crying because I didn’t want to get a spasm. I woke up in so much pain, I couldn’t move. Thankfully a nice gentleman and the amazing General Manager was kind enough to offer to move us to another room. We asked if we could have the mattress changed because our room was more spacious fir me. She didn’t hesitated to change the mattress for us. She even had us checked two other rooms to see which mattress was more comfortable. The mattress was switched and it was perfect. The rude Jamaicans with no empathy for someone who is sick could have told us to wait to speak to the manager the following morning. For added privacy, we can arrange massage treatments inside your room.Instead she asked if we wanted to check out? I didn’t tell that girl I wanted to check out in the middle of the night. For confirmed appointments, please give four (4) hours notice for cancellation or changes, or the full price of services booked will be charged.
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